Frequently asked questions

How do I update my payment method?

You can update your payment details anytime by logging into your account and visiting the Billing section. From there, you can add a new credit card or update your billing address. If you need help, our support team can securely send you a payment update link.

Can I pause my subscription if I’m away or my office is closed?

Yes! We know travel and office closures happen. You can pause your subscription for a set period, and we’ll hold your plant care visits (or deliveries) until you’re ready to resume. Simply let us know your pause dates, and we’ll adjust your schedule.

How do I upgrade/downgrade my subscription plan (e.g., add/remove plants or care visits)?

You can change your plan at any time. To upgrade, just select the number of plants or visits you’d like to add, and we’ll adjust your subscription and pricing starting with your next billing cycle. To downgrade, contact us before your renewal date, and your plan will be updated for the following month.

Can I get invoices or receipts for expense reporting?

Absolutely. After each payment, you’ll automatically receive a digital receipt by email. You can also download past invoices directly from your account dashboard. For corporate clients, we can provide consolidated monthly invoices if needed.

Do you offer bulk pricing or corporate discounts?

Yes! We offer special pricing for larger orders, offices, and multi-location businesses. Discounts depend on the number of plants and level of service. Reach out to our sales team for a customized quote tailored to your space.